Terms of Use
1. Acceptance of Terms
By purchasing, activating, or using Guardia AI through the Microsoft Azure Marketplace or directly, you ("Customer," "you") agree to be bound by these Terms of Use. If you are accepting on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
If you do not agree to these terms, do not activate or use the Service.
2. Description of Service
Guardia AI is a cloud-based AI compliance scanning platform ("Service") that:
- Connects to Customer-designated Microsoft Azure subscriptions via read-only credentials provided by the Customer
- Scans Azure-hosted AI/ML resources (Azure Machine Learning, Azure Cognitive Services, Azure OpenAI instances, and others)
- Evaluates discovered resources against supported compliance frameworks (ISO 42001, SR 11-7, EU AI Act, NIST AI RMF, MAS TRM, SOX, DORA)
- Generates scored compliance reports and, on eligible plans, AI-powered remediation guidance
The Service is provided as software-as-a-service (SaaS). No software is installed on Customer premises.
3. Subscription Plans and Billing
| Plan | Monthly Price | Scans/Month | Frameworks | Subscriptions |
|---|---|---|---|---|
| Free Trial | $0 | 5 | ISO 42001, SR 11-7 | 1 |
| Starter | $299 | 50 | 4 frameworks | 3 |
| Professional | $999 | 500 | All 7 frameworks | 10 |
| Enterprise | $2,999 | Unlimited | All 7 frameworks | Unlimited |
3.1 Billing
When purchased through Azure Marketplace, billing is managed entirely by Microsoft under the Microsoft Customer Agreement. Guardia AI does not directly process or store Customer payment information.
3.2 Plan Changes
Plan changes take effect immediately. Downgrading restricts scanning to frameworks included in the new plan. No refunds are provided for partial months except where required by applicable law.
3.3 Cancellation
Customers may cancel through the Azure Marketplace portal at any time. Cancellation takes effect at the end of the current billing period.
4. Customer Responsibilities
4.1 Azure Credentials
Customer is solely responsible for creating and managing the Azure Service Principal provided to Guardia AI, ensuring it has only the minimum required permissions (Reader, Resource Policy Reader, Security Reader, Monitoring Reader), and revoking access upon cancellation.
4.2 Authorized Use
Customer agrees to use the Service only for lawful compliance monitoring within Azure subscriptions that Customer owns or is authorized to access. Use of the Service to scan third-party subscriptions without authorization is strictly prohibited.
4.3 Compliance Obligations
5. Intellectual Property
5.1 Guardia AI IP
All software, algorithms, compliance rule mappings, scoring methodologies, AI prompts, documentation, and materials comprising the Service are the exclusive intellectual property of Guardia AI, protected by copyright, trade secret, and other applicable laws.
5.2 Customer Data
Customer retains all ownership rights to their Azure resource data and scan results. By using the Service, Customer grants Guardia AI a limited, non-exclusive license to process Customer data solely for the purpose of providing the Service.
5.3 Restrictions
Customer shall not reverse engineer the Service, resell or sublicense it or its outputs, use it to build a competing product, or remove proprietary notices.
6. Data and Security
Guardia AI processes Azure resource metadata, RBAC assignments, policy assignments, and diagnostic settings. We do not access Customer application code, end-user PII, or resource content. Each Customer's data is logically isolated. See our Privacy Policy for full details.
7. Availability and Support
Guardia AI targets 99.5% monthly uptime for paid plans.
| Plan | Support | Response Time |
|---|---|---|
| Free Trial | Documentation only | — |
| Starter | 2 business days | |
| Professional | Email (priority) | 1 business day |
| Enterprise | Priority email | 4 hours (business hours) |
8. Disclaimers and Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." GUARDIA AI MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUARDIA AI'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL GUARDIA AI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
9. Indemnification
Customer agrees to indemnify and hold harmless Guardia AI from claims arising out of Customer's use of the Service in violation of these Terms, breach of any representation, violation of applicable law, or unauthorized access to Azure subscriptions using the Service.
10. Governing Law
These Terms are governed by the laws of the State of Delaware, United States. Disputes shall be resolved by binding arbitration under AAA rules, except either party may seek injunctive relief to protect intellectual property rights.
11. Modifications
Guardia AI may update these Terms from time to time with 30 days' notice for material changes. Continued use of the Service after notice of changes constitutes acceptance.